How to make a faulty-goods complaint clearer
A strong faulty-goods complaint should be specific. Explain what you bought, when you bought it, when the fault appeared, what the fault is and what remedy you want. Avoid long emotional messages and focus on facts, dates and evidence.
Refund Kit helps you turn the problem into a practical draft you can review, copy, download or print.
Evidence that helps with faulty goods
Photos, videos, receipts, order confirmations, repair reports, product descriptions and messages with the retailer can all help. If the issue appeared quickly, note the date and keep a simple timeline of what happened.
The generated pack includes a checklist so you can gather the most useful evidence before escalating.
If the retailer refuses to help
If the retailer refuses or ignores the complaint, you may want to keep a written record and ask what escalation routes are available. Depending on how you paid, a card-provider backup route may also be worth asking about.
Refund Kit prepares both a retailer draft and, where relevant, a card-provider backup draft so your next step is easier to manage.
Build your own pack
Use the free preview to see a suggested route and evidence list. If it looks useful, unlock the complete action bundle for a single £6.99 payment through Stripe.
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