UK consumer complaint packs

Turn a refund problem into a clear complaint pack.

Answer a few plain-English questions and Refund Kit prepares a practical pack: draft letters, an evidence checklist, a timeline and escalation steps for refunds, chargebacks and Section 75 routes.

Create my draft complaint pack See what it covers

Drafts only, no legal advice
Free preview first
Your draft stays in your browser

Why it helps

When a refund goes wrong, clarity matters.

Refund Kit helps turn scattered dates, receipts and messages into a structured draft complaint pack. The aim is not just a letter — it is a clearer case file you can review, send and escalate if needed.

1Check the situation

Tell us what happened, what you paid and how you paid.

2Preview your route

Get a suggested complaint route and evidence list for free.

3Unlock the pack

Generate the draft letter, timeline, checklist and copy/download options.

What it covers first

Start with refund and chargeback packs, then expand.

Refund refused

Faulty goods, not as described, not delivered, poor service or ignored retailer.

Chargeback

Debit/credit card fallback pack with timeline and evidence prompts.

Section 75

Credit-card protection prompt where the item price is between £100 and £30,000.

Coming next

Parking appeals, rent deposit evidence packs, subscription cancellation and council tax challenge packs.

Free checker

Build your first Refund Kit pack

Fill this in once. The preview is free; the full draft letter and export pack can be unlocked when you need them.

What happened? How did you pay? Purchase price (£) Purchase date Retailer / company Product or service Your email only used in your draft What do you want?

Short summary I confirm the details are true and I’ll review the draft before sending.

Refund Kit provides general information and draft complaint templates. It is not legal advice and does not guarantee refunds, chargebacks, compensation or outcomes. You are responsible for checking facts and wording before sending.

Launch beta

Start free. Full packs are free while checkout is being connected.

Free

£0

Run the checker, see a suggested route and evidence list.

Beta pack

£0

Generate one full action pack, checklist and export while we finish checkout.

Planned launch price

£6.99

Expected single-pack price once payments are switched on.

Important note

Refund Kit is a self-service document-preparation assistant. It does not guarantee refunds, make legal claims for users, submit complaints automatically, or act on anyone’s behalf.