What is a chargeback request?
A chargeback is a card-provider process that may help when a card payment has gone wrong and the retailer has not resolved the issue. It can be relevant for problems such as non-delivery, faulty goods, cancelled services or a retailer refusing to respond.
Rules and deadlines vary by card provider and card scheme, so the safest approach is to contact your bank or card provider promptly and provide clear evidence.
What to include in a chargeback pack
A useful chargeback request normally explains the merchant name, amount, purchase date, what went wrong, what you asked the retailer to do and what response you received. Screenshots, receipts, tracking details and retailer messages can all matter.
Refund Kit helps arrange those points into a draft message and checklist so you can review it before contacting your card provider.
Why the retailer timeline matters
Card providers often want to know whether you tried to resolve the issue with the retailer first. A simple timeline of contact attempts, responses and deadlines can make your request easier to understand.
The generated pack gives you a practical timeline and 14-day tracker so your next step is clearer.
Build your own pack
Use the free preview to see a suggested route and evidence list. If it looks useful, unlock the complete action bundle for a single £6.99 payment through Stripe.
Start free preview